Support
We're here to help. Find answers to common questions or reach out to our team directly.
Email Support
Can't find what you're looking for? Send us an email and we'll get back to you.
support@volvoxdev.com →Discord Community
Join our Discord server to connect with other users and get real-time help.
Join Discord →Common Issues
I can't connect to my sponsor
Make sure you're entering the exact 8-character invite code provided by your sponsor. Codes are case-sensitive. If the code isn't working, ask your sponsor to generate a new one from their profile settings.
My sobriety counter is wrong
You can update your sobriety start date from your profile settings. Go to Profile → Settings → Edit Sobriety Date. This will recalculate your day count.
How do I reset my account?
If you need to start fresh, you can delete your account from Settings → Account → Delete Account. Note that this action is permanent and will remove all your data, including your journey history.
Can I have multiple sponsors?
Currently, Sobers supports one sponsor-sponsee connection at a time. You can disconnect from your current sponsor and connect to a new one at any time from your profile settings.
Still need help?
Our team typically responds within 24 hours. We're here to help you succeed in your recovery journey.
Contact Support